Thank you for choosing our website as your source for digital machine embroidery designs. Please read the following delivery policy to understand how we provide access to our digital products.
Nature of Our Products:
All the designs available on our website are digital copies. We do not ship any physical products to your address or P.O. box number. Instead, upon completing your purchase, you will receive an order confirmation email containing important details about your purchase. Additionally, a separate email will be sent with the digital designs attached.
Order Confirmation Email:
Once your order is successfully processed and payment is confirmed, you will receive an order confirmation email. This email will contain important details regarding your purchase, including a unique order number and an itemized list of the designs you ordered.
Email with Digital Designs:
Along with the order confirmation email, you will receive a separate email that contains the digital embroidery designs you have purchased. The designs will be attached to this email in the specified file format(s). You can download and save the attachments to your preferred location for future use.
To access the designs attached to the email, simply open the email and download the attached design files. You can then use these files with your compatible embroidery software or machine.
Once you have downloaded the attached design files, they will be available on your device for as long as you choose to keep them. You can access and use the designs at your convenience without any time restrictions.
To successfully use our digital embroidery designs, please ensure that you have compatible embroidery software or machine. The designs will be provided in commonly used file formats, such as .DST, .EXP, .PES, .JEF, .XXX, and others.
If you encounter any issues during the download process or have questions about your order, please contact our customer support team. We will be glad to assist you and resolve any concerns you may have.
Refund and Exchange:
As our products are digital and intangible, we do not offer refunds or exchanges once the designs have been downloaded. However, if you experience any technical difficulties or believe there is an error with the purchased designs, please reach out to our customer support team, and we will work towards resolving the issue promptly.
Please note that by placing an order on our website, you acknowledge and agree to abide by the terms and conditions outlined in this delivery policy.
We appreciate your understanding and cooperation. If you have any further inquiries or require assistance, please do not hesitate to contact us.